Blog - Australian Childcare Alliance

Frustrated personZ

We're now into the third week of the new Child Care Subsidy, and unfortunately the transition period is proving to be challenging on many fronts.

There are a handful of operational issues that continue to be problematic for service providers as well as families, and some of these have impacted heavily on both parties. These frustrations are only compounded by not being able to get clear answers from Centrelink and the Department of Education and Training on how these issues are being addressed.

Services CCS survey image

As all early learning services would be acutely aware, the government's new Child Care Subsidy (CCS) has now replaced the previous system (Child Care Benefit and Child Care Rebate).

The new system has meant enormous changes for the early learning sector, with service providers having to adjust to new regulation, a new reporting system to government, a new IT system, electronic sign in for parents at many services and a whole new process for families.

Families CCS survey image

As all families with children in early learning services would be aware, the government's new Child Care Subsidy has now replaced the previous system (Child Care Benefit and Child Care Rebate).

The new system means that some families will be better off with a smaller "out of pocket" fee, while others will be worse off, depending on their family income and family activities.

Families please be aware that a new email scam doing the rounds is targeted at Australians who have online myGov accounts.

Scammers have set up a clone of the myGov website to trick you into sharing your login and bank account details.

The scam starts with a phishing email that looks like it is from Medicare, asking you to update your Electronic Funds Transfer (EFT) details, so you can start receiving payments for Medicare benefits and claims. If you click on the link in the email you are taken to a replica of the real myGov website.